FAQ

Quick answers to your questions

FAQ

Quick answers to your questions

FAQ

Quick answers to your questions

null

Go Place operates 24/7 and remains open on public holidays.

The admission fee for adults is $75.95. Youth (ages 12-15) are $52.00. Additional 12% service charge and taxes apply.

The admission fee grants access to all general spa facilities, including all 7 theme sauna rooms, steam room, jacuzzi, gym, computer room, and the lounge.

Guests may stay from 07:00am to 02:00am. Checking out after 2:00 AM, or checking in between 02:00am – 07:00am requires an additional $15.00 fee.

Guests are allowed ONE in-and-out privilege within a 2-hour window. Before stepping out, we kindly ask that the entire bill be settled. We will securely hold the same locker for your convenience until you return within the designated time frame.

The minimum age for entry is 12 years. Youth (ages 12-15) must be accompanied by a same-gender adult.

We provide spa attire, toiletries, towels, and lockers. Guests may bring personal toiletries and swimwear if preferred, and a physical government issued ID for check in purpose.

null

No, reservations are not required for general admission. However, appointments are required for massage and beauty treatments.

The restaurant operates on a first-come, first-served basis. Reservations are not available.

Yes, appointments can be booked online through our website or by phone.
https://www.goplace.com/reservations/

Yes, all guests must pay the admission fee in addition to any booked services.

Registered Massage Therapy (RMT) is performed by a licensed therapist and may be eligible for insurance claims. Regular massages are for relaxation purposes only.

No, we do not provide direct billing. Guests must submit claims to their insurance provider independently.

Walk-ins are accepted based on availability, but reservations are highly recommended.

Massage services are available from 11:00 AM to 1:30 AM. Beauty treatments are available from 11:00 AM to 10:00 PM.

null

For hygiene reasons, personal slippers or flip-flops are not permitted. Bathrobes are available for rent or purchase, and slippers are available for purchase at $3.99.

Yes, guests may wear a fitted covering underneath the spa wear.

Yes, the  change-room areas (Jacuzzi, steam room, showers and changing rooms) are gender-specific. Other spa areas are co-ed.

Lockers are provided and include built-in locks. Guests do not need to bring their own.

Guests can rest in lounge areas. Private rooms are not available.

We provide blankets for guests upon request. Personal blankets are not permitted.

Tours are not available, but our website provides detailed information and photos of our facilities.

null

Weekends and holidays are typically busy. Wait times may be longer during peak hours.

Guests can join the waitlist through our official APP, website, or in person. To check if we are currently operating a waitlist, please visit our official website or follow us on Instagram.

We do have a birthday promotion at this time, for more details please refer to: https://www.goplace.com/birthday-free-pass/

No, we do not offer senior discounts.

Go Place does not offer membership programs.

Yes, guests are welcome to use their phones and laptops within the facility, except in the changing room area.

Yes, guests are welcome to bring their own board games. However, poker games are prohibited within the facility.

null

We accept cash, debit, and major credit cards.

The 12% service charge is applied to cover operational costs and ensure that our team can continue to provide the highest level of service. It helps support the excellent experience we strive to deliver to all our guests. Please note that this charge is not a gratuity for individual staff members but is allocated to the overall service provided.

Gift cards do not expire. E-gift cards can be purchased online and redeemed at the facility.

The 10-pass admission ticket provides access to GoPlace for ten visits and can be shared among multiple guests. There is no expiration date.

null

The VIP room is a private space available for groups seeking a more exclusive experience. Additional fees apply.

Pregnant guests are advised to consult with their doctor before using any of our facilities. For massage services, only Registered Massage Therapist (RMT) treatments are available for pregnant guests, We also recommend that pregnant guests avoid the Jacuzzi, saunas, and other high-heat areas, as these may not be suitable during pregnancy.  

No, RMT services must be booked under the name of the person receiving the treatment.

For additional inquiries, please visit our website or contact us directly.

Follow our Wechat

Scan below qr code

Official Notice – Fraud Prevention and Authorized Communication Channels

重要公告 – 防詐騙及官方溝通管道說明

Go Place has recently identified multiple incidents involving individuals or accounts impersonating Go Place for fraudulent purposes, including unauthorized recruitment activities and the sale of gift cards. These activities are not associated with, authorized by, or endorsed by Go Place.

To protect our guests, applicants, and the public, please be advised of the following:

Payment Requests
Go Place will never request payment, deposits, or gift card purchases through SMS, text messages, or other informal messaging platforms.

Official Social Media Accounts
Go Place operates official social media accounts only on the following platforms:
Instagram, Facebook, RedNote (Xiaohongshu), and TikTok.

Recruitment Channels
All employment opportunities and recruitment communications from Go Place are conducted exclusively through:
• The official Go Place website
• Indeed

Unauthorized Communications
Any communication, payment request, job offer, or promotional activity claiming to represent Go Place through other platforms, accounts, or channels should be considered unauthorized unless confirmed directly with Go Place through our official contact methods.

Go Place shall not be held responsible for any loss, damages, or inconvenience resulting from communications, transactions, or engagements conducted through fraudulent or unauthorized channels.

If you receive a message or request that appears suspicious or claims to represent Go Place, we strongly encourage you to contact Go Place directly to verify its authenticity before taking any action.

We appreciate your vigilance and cooperation in helping us maintain a safe and secure environment for our community.

近期我們發現有不法分子冒充 Go Place,透過虛假帳號進行詐騙活動,包括發布不實招募資訊及販賣禮品卡等行為。此類行為與 Go Place 無任何關係,也未獲得 Go Place 的任何授權。

為保障訪客、求職者及民眾的權益,請注意以下事項:

付款要求
Go Place 絕不會透過任何非官方簡訊(SMS)、手機簡訊或其他即時通訊方式向任何人要求支付費用、訂金或購買禮品卡。

官方社群媒體平台
Go Place 僅在以下平台設有官方社群媒體帳號:
Instagram、Facebook、RedNote(小紅書)及 TikTok。

招募管道
Go Place 的所有招募資訊及招募溝通僅透過以下官方管道進行:
• Go Place 官方網站
• Indeed 招募平台

未經授權的訊息
任何透過其他平台、帳號或管道發布的招聘資訊、付款要求或聲稱代表 Go Place 的溝通,如未經 Go Place 官方確認,均屬未經授權及無效資訊。

對於透過任何未經授權或虛假管道進行的溝通、付款或交易所造成的任何損失、損害或不便,Go Place 概不負責。

如您收到任何聲稱來自 Go Place 的可疑訊息或請求,請在採取任何行動前直接聯絡 Go Place 官方管道進行核實。

感謝您的理解與配合。